Reprint: R0607H
Anyone in sales will tell you that social networks are critical. The more contacts you have, the more leads you’ll generate, and, ultimately, the more sales you’ll make. But that’s a vast oversimplification. Different configurations of networks produce different results, and the salesperson who develops a nuanced understanding of social networks will outshine competitors.
The salesperson’s job changes over the course of the selling process. Different abilities are required in each stage of the sale: identifying prospects, gaining buy-in from potential customers, creating solutions, and closing the deal. Success in the first stage, for instance, depends on the salesperson acquiring precise and timely information about opportunities from contacts in the marketplace. Closing the deal requires the salesperson to mobilize contacts from prior sales to act as references.
Managers often view sales networks only in terms of direct contacts. But someone who knows lots of people doesn’t necessarily have an effective network because networks often pay off most handsomely through indirect contacts. Moreover, the density of the connections in a network is important. Do a salesperson’s contacts know all the same people, or are their associates widely dispersed? Sparse networks are better, for example, at generating unique information.
Managers can use three levers—sales force structure, compensation, and skills development—to encourage salespeople to adopt a network-based view and make the best possible use of social webs. For example, the sales force can be restructured to decouple lead generation from other tasks because some people are very good at building diverse ties but not so good at maintaining other kinds of networks. Companies that take steps of this kind to help their sales teams build better networks will reap tremendous advantages.
