“Creating like an internal and an external brand as a team is really powerful.” – Katie Jane Bailey in today’s Tip 1296
How do you build your world-class sales team?
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Scott Ingram: You’re listening to the Daily Sales Tips podcast and I’m your host, Scott Ingram. For today’s throwback Thursday clip I’m not going to go quite as far back. This is Katie Jane Bailey, Figma’s top sales performer talking about what it means to be part of a world-class sales team on episode 111 of the Sales Success Stories Podcast:
Katie Jane Bailey: So for me, I think that if we can be a world-class sales team, then we have to operate like a team. We have to celebrate each other’s wins, grieve each other’s losses, give peer feedback, see feedback as a strength. You know, like what does it look like on us in a sales org to work as a team rather than a collection of individuals with goals? So that’s one big one for me.
Then for me, it was, you know, pretty basic numbers, like a hundred percent of the team hitting quota or exceeding, close rate of, you know, pick a number and higher. I think that creating like an internal and an external brand as a team is really powerful. So, you know, what is our relationship like with legal? What’s our relationship like with security and product? Are we giving feedback to the product? And then externally, how do our customers talk about us? How do our peers talk about us? How do we engage with the community as like our team? You know, so those are kind of my big pillars, and the one that’s missing there that is terrible to say. But, and I guess for me, I kind of take it for granted as like where’s the customer experience and there, right?
So I personally think that if you are working on your sales hygiene is what I call it. So, you know, all the basic things you are hiring, caring, interesting, curious, creative people, then naturally we’re all like working towards a fair, good buying process. And that’s ultimately what creates a good experience for the customer that I could probably put that a little higher on my mind map.
Scott Ingram: For a link to my full conversation with Katie Jane Bailey, just click over to DailySales.Tips/1296. Once you’ve done that, go out there and be world-class and then come back tomorrow for another great sales tip. Thanks for listening!