“Take a second and be present to how you feel before you move forward in the situation and shift if you feel you need to.” – Melinda Van Fleet in today’s Tip 1510
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Scott Ingram: You’re listening to the Daily Sales Tips podcast and I’m your host, Scott Ingram. Today’s tip comes from Melinda Van Fleet. Melinda is an Ahai 7D Energy practitioner, a business owner with her husband Ryan, and host of the You Have The Power Too! podcast, among other things. Melinda helps people with what they don’t see. Here she is:
Melinda Van Fleet: The energetics of sales and customer service. Do you agree that customer service and sales go hand in hand? Especially nowadays when a lot of salespeople have to step up and help with various tasks such as submitting orders, sending invoices, and checking on tracking. Granted, it’s industry specific, but I do find my coaching and consulting clients that are sales professionals do a large amount of customer service work. Some may call it grunt work, that perhaps used to be delegated to an administrative team.
Again, for many, times have changed. As we walk this path with additional workloads that can often be frustrating, it’s crucial to think about the energy we give off in the process. It goes beyond a pleasant smile and saying you’ll follow up. People can feel the energy behind the words you say and your expression. Case in point. My husband, Ryan, and I own a charter fishing and coaching business in the Florida Keys. My husband had been sending his fishing reels to a Southeast Florida store for about two years. Unfortunately, we had to move in a hurry and the store sent two expensive reels without our knowledge to our old house, and then someone on that street stole them.
From there, it became a frustrating series of chasing and following up with the owner. After a month, my husband and I looked at each other and said, He doesn’t want to help us. We could feel his forced politeness and that we consistently had to follow up with UPS and him. It was the store’s fault. To make it worse, my husband has been a loyal customer and been promoting the store on his podcast for two years without asking for anything in return. The owner’s energy was palpable and that he washed his hands of it and didn’t want to be bothered. After three months, it still wasn’t solved and a conversation sealed the deal and that he didn’t feel he should take ownership. Guess what? Long time customer is gone and free promotion gone. Poof.
My husband and I looked back at this in hindsight, and it really helped us to understand the importance of customer service and caring about each transaction. There are plenty of tackle shops in Florida, and his energy was unmistakable of dismissal. They say things happen for a reason, and I believe that this reason was to make sure that we are rock solid on our energy around customer service, and that this example can be shared to help others, too.
Don’t assume that just because you politely smiling or said you’d get back to someone, they can’t feel the energy that you truly cared about them, their business, and your desire to help them. Take a second and be present to how you feel before you move forward in the situation and shift if you feel you need to. It will not only save a customer, but help you grow as they will remember and recommend you and your business.
Scott Ingram: To learn more about Ahai 7D energy and how it can help you and your business, just click over to DailySales.Tips/1510. Once you’ve done that, be sure to come back tomorrow for another great sales tip. Thanks for listening!