“Infinite empathy simply means practicing letting go of judgment, listening actively and leaving people in a better place.” – Shane Ray Martin in today’s Tip 408
How do you practice infinite empathy?
Join the conversation below and learn more about Shane!
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Scott Ingram: You’re listening to the Daily Sales Tips podcast and I’m your host, Scott Ingram. Today’s tip comes from Shane Ray Martin. Shane is self introducing and I couldn’t begin to articulate his passion for Orange Chicken the way he does, so I’ll let him take it from here.
Shane Ray Martin: What words would you say to someone if it was the last words they’d ever hear? My name is Shane Ray Martin. I’m a sales professional, suicide hotline volunteer and biggest fan of Panda Express orange chicken. I love some orange chicken and I love a good sales tip.
My sales tape for today, it’s called Infinite Empathy. We will maximize our sales outcomes when we practice infinite empathy. Infinite simply means forever. Empathy means complete and total understanding. Now, stay with me. The principle of infinite empathy has helped me help others who are suicidal and on balcony ledges ready to jump, take steps backward in order to take steps forward and the life that they always wanted. Similarly, you as a sales professional and me as a sales professional, we help our clients take steps back to see their whole situation in steps forward into action. Hopefully the action is purchasing your product.
So how do you do this? How do you practice infinite empathy?
There’s three things you can consider trying. One, let go of judgment. Two, listen actively. Three, leave people better.
Let’s quickly break it down. Judgment creates distance. We all do it. I’m just as guilty. We might find though when we let go of judgment, we often can discover unseen opportunities. More opportunities, more dollars, more vacations, more college funds, for me, more orange chicken.
Now the second principle of infinite empathy is listening actively speaking more sometimes it gets us less and speaking less could potentially get us more. We’ve all got that coworker friend who talks too much, maybe an X, I don’t know, but he or she is missing out on getting accurate information by talking so much. Information that is accurate is a modern-day version of gold. So let’s consider speaking lesson listening more. I think we’ll maximize our sales outcomes when we do.
The third and final thing of infinite empathy is leaving people better. Lasting impressions are lasting. As sales professionals, we don’t have to persuade anyone to do anything. Our job is simply to just create an environment in which our prospects can convince themselves. We can do this by having courage to ask bold questions, no oriented questions. Why would you be opposed to signing by the 26? Are you again moving forward without this feature? Would it be ridiculous if you gave me an extra fortune cookie with my order? Remember, infinite empathy simply means practicing letting go of judgment, listening actively and leaving people in a better place. When you do this, I’m confident we will maximize our sales outcomes and you will maximize your life.
Scott Ingram: If you’d like to learn more about Shane and get connect with him we’ll have the links for you to do that at DailySales.Tips/408. You’ll also find a link to the interview he did on the Negotiate Anything podcast where he talks about How to Negotiate with Life on the Line.
Once you’ve checked that out. Be sure to come back tomorrow for another great sales tip. Thanks for listening!