“I enjoy working to try to help people better themselves, whether that be personally, professionally, or whatever.” – Sharleen Vincent in today’s Tip 494
How can we get better? How can we help our customers?
Join the conversation below and learn more about Sharleen!
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Scott Ingram: You’re listening to the Daily Sales Tips podcast and I’m your host, Scott Ingram. Today’s tip is actually an excerpt of my latest conversation on the Sales Success Stories podcast with Sharleen Vincent who is the top strategic client executive at Workfront. Check it out:
Sharleen Vincent: Helping people is a way to, if I’m helping people, then I get to help myself and so I do believe that the profession of sales. If you believe that you have knowledge or a solution, a product, a service that someone else needs or an organization needs and it will make their life better or their balance sheet better or their income statement better or individually, personally, that person if that makes, their life better because you help them get better at what they do in the organization or emerge a hero in their organization and you’re helping them, then that helps me and I really enjoy that. I enjoy being kind of a mentor, a trainer, and I’ve been able to do that at Workfront. I’ve built a brand here that all across the company, whether it’s other salespeople, product people, leadership, anybody they will come to me, and ask my opinion on stuff and I enjoy that. I like strategizing with people about, how can we get better? How can we help this customer? How do we help our customers, customers? If you go toward an organization and a sale going, I don’t want to just make my customer happy, I want to make their customers happy. How do we do that? You know, how do we really help them make their customers happy? And it just, that is motivational. I’m actually a certified life and leadership coach. So I really enjoy that and I enjoy working to try to help people better themselves, whether that be personally, professionally, or whatever.
Scott Ingram: That is so good. I have found that this show has been so stereotyped smashing in so many different ways. I think what we imagine of top salespeople and what really drives them is very stereotypical and is actually very wrong. Right? What you just described I think is the most common answer, right? It’s this idea that sales is really service and because we’re good at that, that’s why we make a lot of good money and get all of the other things that a great sales job provides. It’s not the other way around. It’s not I’m going to go and get in sales so that I can make a lot of money and I’m going to pull one over on a bunch of people so that I can make a bunch of money. It’s totally the opposite.
Sharleen Vincent: Exactly. You know, because it goes back to that thing where I said I see my potential customers as people first and build trust and I think the best salespeople out there, their customers and their colleagues and their partners, their solution advisors, their sales engineers, their team of people trust them. And I think that’s what makes people good. And I’m going to act on the best benefit of my customer and of my company, but I’m not going to do anything. I’m going to be willing to walk away from something with my customer if I don’t feel like I’m doing the best thing for them. And I have, I can tell you stories where I have walked away or I have said to a customer, if that’s how you feel about it, I would rather you not do business with me. Because it’s just not going to work out. So I think that you’re right and, and I’ve listened to some of your sales cast by the other incredible people that you interview and it is a common theme of being of service and just understanding how you can help them help their customers and help them just be better and do better.
Scott Ingram: I actually struggled to choose just one clip from my this full interview which was actually over 90 minutes long, so you might be hearing a couple more of these in the coming weeks, but you can always cheat and go listen to the full episode on the Sales Success Stories podcast, and as always we’ll have a link to that episode, and a link for you to connect with Sharleen at DailySales.Tips/494
Then come on back tomorrow for another great sales tip. Thanks for listening!