“Don’t pretend to know things you don’t know. ” – Ion Farmakides in today’s Tip 839
Do you pretend to know things you don’t know?
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Scott Ingram: You’re listening to the Daily Sales Tips podcast and I’m your host, Scott Ingram. Today’s tip comes from Ion Farmakides, Ion is the head of business development at Pearl Lemon. He brings 15 years of business development experience from startup to enterprise scale. Here he is:
Ion Farmakides: Hello again. Ion here, head of business development for Pearl Lemon. And this tip is a very applicable one. It’s something that I think holds true for any interaction, really. It’s not just sales or business development. And that is don’t pretend to know things you don’t know. Don’t lie, don’t make things up, and just be honest with your knowledge. Now, you should know your product and or service inside out, and that should be a given. And there are going to be natural limitations to what you can know about something if you’re only involved in promoting it or selling it or whatever the case may be.
If, however, somebody asks you a question, you don’t know the answer and you start making things up, it’s not going to help anybody. You know, people appreciate candor, they appreciate honesty. And it’s going to help your case. If you if you’re just open about something. If somebody says, ask you a question, you don’t necessarily know the whole answer to, be honest and say, “Listen, this is the part of the project I’m involved in. This is what I manage. This is what I handle. But if this is an important and important piece of the puzzle to you, I’m going to go internally and find out. Just to be clear, what exactly is that we’re looking for here?”Clarify. Take your notes, go internally, go to the team, go to your boss, go to whoever actually knows, find out, go back to that person and then show them the information.
There is nothing worse than same to you, same to me. Asking somebody something and then knowing for a fact that that person is lying to in the response. Just there’s no rapport. There’s no trust. There’s not going to be any deal. So best answer to that would be, “Do you know what? I don’t entirely know. I’m not I’m not exactly sure if you don’t know. You should know to a great degree, obviously. But if and when this comes up, don’t imply or pretend to know something that you don’t.” So that’s the tip. And hope it helps and catch you guys soon.
Scott Ingram: For a link to connect with Ion on LinkedIn, which he’d love for you to do, just click over to DailySales.Tips/839 and we’ll have that link for you there as well as the video version of this tip.
Once you’ve connected with Ion. Be sure to come back tomorrow for another great sales tip. Thanks for listening!