“The worst thing you can do is hide your mistakes and not own them.” – Shari Levitin in today’s Tip 1354
What’s your thought about this? Do you hide your mistakes and not own them?
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Scott Ingram: You’re listening to the Daily Sales Tips podcast and I’m your host, Scott Ingram. Today’s tip comes from Shari Levitin. Shari helps sales teams bridge the gap between beating quota and selling with an authentic, heartfelt approach. LinkedIn recognized her as a Top Ten Voice in Sales and Salesforce distinguished her as a Top 20 Global Sales Expert. Here she is:
Shari Levitin: A lot of people don’t know this. BMW, the brand, the car brand BMW, actually found that they increased sales after the customer had a complaint. Yep, you heard me right. Why? Because it’s the way BMW dealt with the complaint. Because they did such a good job of finding out what was wrong and making it better. The worst thing you can do is hide your mistakes and not own them. Own it. Do that in your company, too. We have a saying in our company own it. You need to own it if you make a mistake. Oops, I screwed up. People love that. And they’ll come to help you, too. That’s being authentic.
Scott Ingram: For links to plenty more from Shari, just click over to DailySales.Tips/1354. Once you’ve done that, be sure to come back tomorrow for another great sales tip. Thanks for listening!