“You build trust, trusted relationships with others by making and keeping commitments.” – Andy Jaffke in today’s Tip 83
How do you build a trust relationship with your customers?
Join the conversation below and share your experience!
Scott Ingram: You’re listening to the Daily Sales Tips podcast and I’m your host, Scott Ingram. Today Andy Jaffke is back with a fundamental tip:
Andy Jaffke: Hi, good morning. This is Andy Jaffke. So my sales tip for you guys today is maybe very simple and maybe too simple for most of you in, but I think it’s the foundation of every success. Not only in say it’s anything you would like to achieve. Business environment will be based on what I will share with you today. So, we all talk about trust and trusted relationships. Trusted relationships are the key to really be able to get to the customer, to that person so that there are created the link with you and trust you and will really at the end buy from you because only of the trust you and your company, your products, they will buy from you. So how can we build that trust, that trusted relationship? And here’s the tip: You build trust trusted relationships with others by making and keeping commitments. So I will say that again, you build trust and trusted relationships by making and keeping commitments. You make and keep those commitments with yourself to start with and to make and keep those commitments with their customers. And then as nobody’s perfect, very important, if you fail and it might happen, you need the genuine and honest apology. The genuine and honest apology is a crucial part of building trusted relationships. Is it with your family? Is it with your friends? Is it with your boss, with your peers? The honest apology and real apologists unbelievably powerful because everybody is wrong at the moment, fails or whatever. So if the apology comes, the right moment, then this is a powerful building block of trusted relationships. So thank you for listening. This was Andy Jaffke myself for today, so I wish you all a great and successful day, building trusted relationships.
Scott Ingram: Andy has been such a great supporter of this show. I know he’s listened to every single episode, and he’s also been a big supporter of the books and more. So thank you for that and for our relationship Andy. As always we love to hear from you, and you can share your comments and learn more about Andy and his book Be Yourself along with his Top3 Planner which is really beautiful. Whatever your expectations are for this thing, it will surpass them. Get links to all of that stuff at DailySales.Tips/83 and as long as I have this rather lengthy LinkedIn post finished in time, come back to hear me publicly wrestle with this idea of Relationships vs. Reach on LinkedIn tomorrow… or, maybe on Sunday.
Either way, I’ll talk to you soon. Thanks for listening.