“There’s a pretty good chance that everything isn’t going to go exactly the way you hoped today. You might have somebody tell you that they’re not going to be able to get a deal done today. Now the key is not to panic.” – Scott Ingram in today’s Tip 69
First, stop and take a breath. If you’re not already on the phone with this individual, get voice to voice. You can’t listen to an email. Find a way to get them on the phone and just listen to the issue. Don’t try to solve it yet, listen, ask questions and make sure you really understand whatever is in the way.
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Transcript
Scott Ingram: You’re listening to the Daily Sales Tips Podcast and I’m your host, Scott Ingram. Today is the last business day of the week, of the month and of the quarter so I’m going to keep things really quick because you’ve probably got some work left to do. Here’s the thing. There’s a pretty good chance that everything isn’t going to go exactly the way you hoped today. You might have somebody tell you that they’re not going to be able to get a deal done today. Now the key is not to panic, and I never thought I’d find myself saying this, but I’m going to quote Vanilla Ice. You’ve got to “Stop, Collaborate & Listen.” Actually, that sounds good, but it works even better if you stop, listen and collaborate. So first stop and take a breath. If you’re not already on the phone with this individual, get voice to voice. You can’t listen to an email. Find a way to get them on the phone and just listen to the issue. Don’t try to solve it yet. Listen, ask questions and make sure you really understand whatever is in the way. From there your job is to collaborate. Work with them and whoever else you need to. That might be your manager, it might be legal, could be finance. Work with them in a collaborative way to find a solution. Again, don’t panic here. You’ve got to stay relaxed and open-minded. That’s what’s going to allow you to be creative and find a way through.
You’ve got this!