Episode 169: Hosting Your Clients with Lifelong Learner Suchi Mandal

Today, Scott welcomes top seller at Ansrsource, Suchi Mandal, to the show to discuss her sales journey. Suchi is a passionate VP who is leading global learning innovation. She has over a decade of dedication to transforming education and driving strategic growth. In her current role at Ansrsource, she is driven by a purpose to fulfill their mission to revolutionize education fuels my deep-seated passion.

Suchi and Scott touch on a number of fascinating topics, including the art of being intentional, ‘generosity culture,’ and the power of meditation. They talk about the three things she attributes to her success in Sales, including her communication skills, her emotional intelligence and empathy, and her ability to problem-solve. Suchi expounds on her role at Ansrsource, quantifies her results and shares her definition of what Sales means. To Suchi, it’s all about helping her customers achieve their success.

Suchi opens up about bringing humans together and the value of bridging cultural gaps. She shares her proudest accomplishments and what she struggles with the most in her career. She delves into her sales philosophy and style and details why she places such emphasis on serving her customers. Finally, Suchi issues an actionable challenge to the audience. She encourages them to make a list of all your clients and map out your relationships. Ask yourself how strong the relationship is to what it can be and wherever it’s lacking, try to understand why. It is Suchi’s assertion that constructive criticism can help you to learn and grow.

What We Covered:

00:00 – Scott thanks today’s sponsor, The Sales Collective
01:02 – Scott welcomes to the show Suchi Mandal
01:25 – The top three things Suchi attributes to her success today
01:37 – Number One: Communication skills
02:03 – Number Two: Emotional intelligence and empathy
02:12 – Number Three: Problem solving
02:36 – Suchi expounds on her role at Ansrsource and quantifies her results
03:38 – Suchi’s sales origin story
04:23 – Suchi defines what Sales means to her
06:33 – What Suchi would do differently if given the chance
07:49 – Suchi’s favorite sales story
10:16 – Bringing humans together and bridging cultural gaps
20:27 – Suchi’s proudest accomplishment
22:56 – What Suchi struggles with the most in her career
24:31 – Suchi takes the audience through a typical day in the life, including her meditation process
27:48 – Suchi’s information diet
33:10 – Suchi’s tech stack
33:46 – Suchi’s sales philosophy and style
35:11 – What motivates and drives Suchi
37:03 – One of Suchi’s beliefs that the average sales professional would think is crazy
37:51 – An average sales professional’s belief that Suchi thinks is crazy
39:02 – The most important lessons of Suchi’s career
40:15 – Advice Suchi would give to an upstart sales professional
40:46 – Advice Suchi would give to an experienced sales professional who is looking to reach that next level
42:38 – What Suchi would want to know about top performers in other industries
43:22 – Suchi issues an actionable challenge to the audience

Tweetables:

“Sales is, in essence, helping people. That, to me, I have learned in the last couple of years as I had my mindset switch. I learned that everything I’m doing every single day – every activity I do – is ultimately helping either my client solve a problem that they currently have, or it’s helping a learner get a better learning product.” (04:35)

“I’m most proud of the relationships I have built in my role over the last three years. I think I’ve developed a lot of good friendships out of this.” (20:33)

“The biggest theme of [The Art of Gathering] is being intentional about the gathering, even if it’s a wedding or taking your clients to a meal. It’s a gathering, so be intentional about how you’re going to spend time and what the important things are.” (29:19)

“‘Generosity Culture,’ that’s what I subscribe to. I subscribe to the Generosity Culture philosophy of Sales where you are generous to your client.” (34:07)

“It’s all about people. People, people, people. Just remember that who you are dealing with are just people like yourself. If you can look beyond just the words that are being said and really get an understanding of what helps your client be successful, you are going to be successful.” (40:25)

Sponsors Mentioned:

The Sales Collective

Books Mentioned:

Thinking, Fast and Slow
The 6 Types of Working Genius
Never Split the Difference
The Art of Gathering

What We Covered:

Tweetables:

Links Mentioned:

Sponsors Mentioned:

Books Mentioned: