Phil Terrill – Microsoft’s #1 Inside Sales Corporate Account Manager
Phil Terrill was Microsoft’s #1 Inside Sales Corporate Account Manager last year. He was responsible for managing 168 accounts. In this episode, Phil talks in detail about his mindset, unique approach, and the way he went about effectively managing his book of business. He talks about the importance of his business and finance acumen. How he worked with his internal leadership to reduce the administrative burden and the number of internal calls he had to be on. Finally you’ll hear Phil’s thoughts on how to differentiate yourself from millions of other sellers while being true to yourself and managing your territory like it’s your own business.
Shareable Clips & Quotes:
- Managing leadership expectations around admin work and sales forecasting
- Having a business conversation based on earnings calls
- Building relationships in inside sales “I humanized everything”
- Learning about business, entrepreneurship and finance to win in sales
- “I’m going to do whatever it takes for my customer to be successful”
- Business acumen and financial acumen are more important than sales skills especially at the c-level
- “At the end of the day a great seller doesn’t always sell”
- Building trust and influence by telling a customer “No”
- “#1 comes with a price”
- Getting out of the data and just having conversations to build pipeline
- “I would spend about 4-5 hours a day just talking to customers”
- Effectively introducing yourself to existing customers as their new account manager
- Phil’s toolkit for managing a territory of 168 accounts
- Using gratitude to stay sane “given the stress that sellers have”
- Keeping a clean email inbox
- Staying focused on the results and on selling time
- After a call, when the information is freshest, go document it
- “I had one day every week where I didn’t talk to existing customers” Going after all new customers
- The mentality that it takes to get to #1
- Having a quarterback mentality “I wanted to put in 150% so that way at least I hit quota”
- Leading the team as an individual contributor
- From Top Account Manager to Sales Enablement at Microsoft
- Sales: Do you really want to do this?
- How are you going to differentiate yourself from the millions of other sellers?
- “Think about that territory or book of business as your own business”
- You should enjoy it with a passion or you should do something else because you won’t be successful
Mentioned in This Episode:
Leadfeeder
Top1.fm
Phil Terrill on LinkedIn
Episode 1: #1 LinkedIn Account Executive – Mike Dudgeon
Sales Success Stories Podcast Episode — Sales Success Summit 2018
Sales Success Summit (Promo Code: SSS for a $250 discount)