Clip: Dayna Leaman’s Sales Philosophy

Clip from Episode 37: Dayna Leaman, Senior Account Manager at Wiley – Building a Sales Career:

I think that the philosophy is if it’s not good for them it’s horrible for me. It really is. But I’ve also learned you know I was really thinking about this yesterday and thinking about our conversation together. I have people who are not immensely. I don’t think anybody’s ever 100 percent happy with anything but people who I know would not leave Wiley because of me. That’s the philosophy is the connection. I think there is times when people would love to see us improve something whether it’s in our content whether it’s in our technology but they make a decision at some point to say I’m sticking with you because I know that this will get better and that Dana will challenge me to think in a different way and she’s going to make it. She’s going to make it happen. So if there’s a point and sometimes that’s happened where people have had to leave me and I say we’ll be back together at some point. We will be back. And ironically I start a lot of my presentations with saying you shouldn’t take business personally I take business very personally. I do not in that personal way that oh I’m going to be upset or angry with you. But I take it on personally that ethically I’m going to do the best job for you that I can because you’re doing something very important. You are educating the the next leaders the next doctors or nurses or accountants people who make very important decisions for people so I take that on very personally.

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