Clip: “This job is hard” Managing Negativity + Hug Your Customers

Clip from Episode 28: Top Real Estate Agent – Brandy Finnessey – Closing a Deal a Week:

This job is hard and you get beat down a lot. So I think it’s really important to be mindful of what you’re taking in as a positive that it’s resonating in that positive fashion. Because I think so often times we get surrounded around a lot of negativity whether it’s at the office or maybe in our personal life or the call we just got off of or whatever the case is and then letting that kind of dictate where you’re going that day. So I would say I’m very mindful about that so I tend to read and associate with things that either are helping me from a sales perspective or I’m walking away going OK I got this really great nugget I’m going to see how I can apply that in my business or if I really need that pick me up because it has been that country music kind of day. Then I’ll try and put something on that’s a little bit upbeat that maybe kind of grabs me and says OK well come on persevere let’s let’s push through this. And then as far as like a book I would say that one of the best books that I’ve read in a long time was Hug Your Customers. It was completely unrelated to real estate at all. But I thought it was really amazing and really brought perspective of just simple things that you can do just little tweaks on how to make that personal interaction with your clients and then how much that magnifies through your business.

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